We at Direct Welding Supplies and its subsidiary, Direct Site Supplies are committed to providing first class Products and services. As a Company we strive to understand and respond to our Customers needs and our aim is to achieve a high level of satisfaction that can only be accomplished by continually meeting or exceeding their expectations.
In an extremely demanding market, our customers demand high quality Products that represent reliability and value for money. Both Direct Welding Supplies and Direct Site Supplies believe that their customers deserve the very best and have in place business strategies that make sure they receive the same.
This quality manual describes the way in which these aims have been fulfilled and the scope of the manual is to provide a framework of the company’s ‘s quality system and the way it operates. It is derived from the quality system requirements of ISO 9001:2000 and contains references to process procedures operating within the Company.
We at Direct Welding Supplies and Direct Site Supplies believe that the source of our strength are the people in our Company and we are committed to developing and encouraging them to support service quality and customer satisfaction. The Company is committed to learning from its mistakes and we involve our people and their skills in putting in place improvements to prevent recurrence and to continually improve our operating processes where possible. Through these actions we believe that we have successfully implemented our quality philosophy in all members of our Company.
To confirm the belief in our ability we have decided that our operation should be measured against an international benchmark (ISO 9001). This manual describes the quality system that satisfies ISO9001:2000 requirements and we are confident that by operating in accordance with the requirements of the quality standard ISO 9001:2000, our Company will further demonstrate its competence in providing first class Products and services to our customers.